Terms and Conditions

I. Basic Provisions

These Terms and Conditions (“Terms”) govern the contractual relationship between the parties to the purchase contract, where on one side is Mentorka, s.r.o., Company ID: 10955011, registered office: Kaprova 42/14, Staré Město, 110 00 Prague 1, Czech Republic, VAT ID: CZ10955011 (the “Seller”), and on the other side is a consumer as the buyer (the “Buyer”).

A consumer is any individual who, outside the scope of their business or professional activity, concludes a contract with the Seller or otherwise deals with the Seller.

By submitting a binding order for any product offered by the Seller, the Buyer confirms that they have read these Terms, including the Pre-Contractual Information contained in Section II, and expressly agrees to them as effective at the time of placing the order. The Buyer will receive a copy of these Terms attached to the order confirmation sent to the email address provided.

II. Pre-Contractual Information

  • Communication costs are not subject to any surcharge; they reflect only the basic operator rates.
  • Full or partial payment may be required prior to delivery.
  • We do not conclude contracts for recurring performance.
  • Product and service prices listed on our website include or exclude VAT as specified. Delivery costs are included in the final price.
  • If the Buyer is a consumer, they have the right to withdraw from the contract within 14 days of receiving the goods (unless specified otherwise below).
  • The Buyer cannot withdraw from the contract in the following cases:
    • Provision of services that have been fully performed with the Buyer’s prior express consent before the withdrawal period expired.
    • Delivery of customized goods made according to the Buyer’s specifications or clearly personalized for the Buyer.
  • If withdrawing from the contract, the Buyer bears the cost of returning the goods, especially if the goods cannot be returned by ordinary postal means.
  • If withdrawal occurs after partial performance, the Buyer shall pay a proportionate price for the part already fulfilled.
  • Any complaints may be submitted via our contact email, or the Buyer may contact the relevant supervisory or regulatory authority.

III. Purchase Agreement

1. Conclusion of the Agreement

The contract is concluded when the Buyer accepts the Seller’s offer via email communication. The Seller will confirm the acceptance via email and attach the current Terms.

The contract may be amended or cancelled only by mutual agreement or statutory grounds, unless otherwise provided herein.

2. Delivery of Goods

The Seller undertakes to deliver the goods and transfer ownership upon full payment. The Buyer agrees to take possession and pay the agreed purchase price.

Ownership is transferred upon full payment. The Seller fulfills the delivery obligation by making the goods available at the delivery address.

3. Transfer of Risk

Risk of damage passes to the Buyer upon receipt. If the Buyer fails to accept delivery, risk still transfers when delivery is made available.

The goods are defective if they lack agreed or usual characteristics. The Buyer should inspect goods upon delivery. Damage after risk has passed does not release the Buyer from payment obligations.

In case of Buyer’s delay in receiving or paying, the Seller may sell the goods after a reasonable additional deadline has expired.

4. Seller’s Liability

The Seller is liable for defects present upon delivery. The Seller ensures that:

  • The goods conform to the agreed or usual characteristics described by the manufacturer;
  • The goods are suitable for their intended use;
  • The Buyer may assert claims for defects within 24 months, except:
    • for discounted items sold with known defects;
    • for normal wear and tear from ordinary use.
  • No claims may be made for defects known by the Buyer prior to purchase or caused by the Buyer.

5. Warranty

The Seller provides a warranty that the goods will remain fit for use for the usual purpose for a specified period. The warranty period starts from the delivery date to the Buyer.

IV. Right of Withdrawal

The consumer Buyer may withdraw from the contract within 14 days of receiving the goods without stating a reason.
Withdrawal is valid if submitted before the deadline. A withdrawal form will be sent upon request.

If the Buyer withdraws, they must return the goods within 14 days either by shipment or personal delivery to the Seller’s registered office. The Buyer bears the return shipping costs.
Returned goods must be complete, undamaged, clean, and preferably in original packaging, including accessories and documentation.

Upon withdrawal, the Seller will refund all payments within 14 days using the same payment method used by the Buyer, unless otherwise agreed.

V. Price and Payment Terms

All prices are contractual and individually agreed for each transaction. The confirmed order price is final and includes VAT and delivery costs.

Goods remain the property of the Seller until full payment is made, but the risk passes to the Buyer upon receipt.

The Buyer agrees to pay a production deposit as specified in the order confirmation.

The full purchase price must be paid no later than upon delivery, either in cash or by bank transfer.

VI. Personal Data Protection (GDPR)

By submitting an order, the Buyer consents to the processing of their personal data by the Seller (“Data Controller”) in accordance with Czech Act No. 110/2019 on the processing of personal data, including:

  • Full name or company name
  • Date of birth, Company ID (IČO)
  • Residential and delivery address
  • Email address
  • Phone number

Personal data is necessary for contract conclusion and Buyer identification and will be retained for 10 years.

The Buyer may withdraw consent at any time by sending an email to support@elyrazone.com with the statement: “I hereby withdraw my consent to the processing of personal data.”

Data processing may also be handled by the Seller’s partners:

  • Web hosting provider Websupport;
  • Other system and service providers currently used by the company, such as Mailerlite

Under applicable law, the Buyer has the right to:

  • Withdraw consent at any time
  • Request information on personal data processing
  • Request corrections or deletion of personal data
  • Access personal data records
  • Contact the Data Protection Authority in case of concerns

VII. Delivery Terms

The Seller will deliver the goods in person or by courier to the Buyer’s address after production and full payment of the purchase price.

The Seller covers shipping costs.

The Buyer agrees to accept the delivery.

VIII. Warranty Claims

The Seller provides a purchase document instead of a warranty certificate. The warranty period begins upon receipt and lasts 24 months.

Warranty claims must be sent to: Náchodská 708/79, Prague 193 00, Czech Republic, including the product, purchase document, defect description, and current contact details.

If the returned item lacks accessories, the refunded amount may be reduced accordingly.

The Seller will process claims and resolve defects without undue delay, within 30 days of claim submission.

IX. Final Provisions

Any disputes arising from these contracts shall be governed exclusively by the laws of the Czech Republic.

These Terms and Conditions are valid and effective as of January 01, 2025, and replace any previous versions.